Free premium features for Providers

How to text your Provider waiting room link:
  1. Go to your Provider waiting room, click the blue Text button.
  2. Enter the cell-phone number, click the blue Text button.
  3. To save for future use, enter a last name, first name then click the Save button.
  4. Example text sent to a patient's cell#.

Waiting room notification:
  1. Enable text notifications (default) in account settings
  2. A patient enters your waiting room.
  3. A text notification is sent to you.
  4. Example text notification sent to provider

Show your patient something on your computer
Screen sharing is an easy way to show your patient a website, test results, or a document from your computer.

How to Share Your Screen on Chrome:
  1. When you are in a call with a patient, click Share icon at the top-right toolbar.
  2. Select Share my screen.
  3. Choose the screen or specific application window you want to share.
  4. Click Share.
  5. To end, press Stop Sharing at the bottom.

How to Share Your Screen on Firefox:
  1. When you are in a call with a patient, click Share icon at the top-right toolbar.
  2. Select the window or screen you would like to share.
  3. Click Allow.

Recent releases of macOS introduced new security features, and as a result you may need to update your System Preferences to allow screen sharing in your browser.

NOTE: It is not possible to screen share from mobile devices like a phone or a tablet at this time.

How to enable screen sharing in macOS

  1. Open System Preferences (+ space)
  2. Open Security & Privacy.
  3. Click on the padlock icon and allow access.
  4. Scroll down to Screen Recording
  5. Make sure your preferred browser is checked, and you'll be prompted to restart the browser.

How to enable screen sharing in Safari

  1. Open Safari > Preferences while on the site.

  2. Set Screen Sharing to Ask or Allow.

  3. Refresh the page.

The next time you open in your browser, you will see this dialogue box. Allow the website to observe your screen.

Personalizing your waiting room with your own text, images, and videos offers several benefits: 

  • Helps the patient know they're in the right place
  • Provides content for your patients to review prior to a call
  • Adds your logo to look more professional
  • Desktop/mobile waiting room

To personalize your waiting room:
  1. Go to you Provider waiting room.
  2. Click the blue customize button
  3. Add text, upload an image or video
  4. Highlight text to bold, underline, or add a link (coming soon).
  5. Click Submit Post.

Save your patients' cell numbers to the medEchat Phone book for easier access in the future.

View past Telemedicine chat sessions: 

  1. Click the schedule button
  2. List past sessions with date/time, duration
  3. Enter search words, click Search to filter entries displayed
  4. Delete past entries by click X at the right of an entry
  5. Session list example
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(973) 326-9000